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Frequently Asked Questions

Free Shipping

All orders ship for FREE to anywhere in the United States! Including Alaska and Hawaii.

 

When will my order ship?

We ship all order within 24 hours.

 

If I placed multiple orders, will they ship together?

Yes, if you place multiple orders and the first order has not shipped yet, all the orders will be shipped together.

 

Can you ship to an address that is not my billing address?

In most cases, yes. However, for orders over $250 or if the order is flagged as potential fraud, we may require that the order be shipped to the billing address.

 

Can you ship to PO Boxes?

Yes, we can ship to PO Boxes.

 

Which shipping companies do you use?

Most orders are shipped via USPS Priority Mail or USPS First Class Mail. Shipping time is usually 3-5 business days.

 

Sales Tax

Orders shipped to a New York address will be charged 8.0% sales tax. Orders shipped to all other states are tax free.

 

Payment Options

We accept Visa, MasterCard, Discover, American Express, Cashier's Check, and Money Order. When paying with credit card, please be sure to provide your exact credit card information and billing address (i.e. the address your credit card bank has on file for you). Incorrect credit card or billing information may result in a declined transaction and a temporary authorization hold from your bank.



What is the best way to contact you?

The best way to contact us is via email. We typically respond to emails within 24 hours. Our email address is Sales@wolfhollowarmory.com

 

How will I know when my order has shipped?

You will automatically receive an email with the tracking number when your order ships. Be sure to check your spam folder if you have not received your tracking number after 3 business days.  

 

Order Cancellation Policy

Cancelled orders will be subject to a 5% cancellation fee. If an order has already shipped, the order cannot be cancelled, but you may return the item after you receive it. See return policy below for further details.

 

Returns

If you are dissatisfied with your order for any reason, you may return the items for a refund or exchange up to 30 days after purchase. Wolf Hollow Armory is not responsible for return shipping costs. Items returned in new, unopened condition are subject to a 5% restocking fee. Items returned in used or opened condition will be charged a 25% restocking fee. Please email sales@wolfhollowarmory.com for return authorization prior to returning any item.

 

Do you have a live inventory system? If it says in stock is it really in stock?

Yes, we have a live inventory system, if it says in stock then it is in stock and ready to ship.

 

Do you offer a LE or Military Discount?

We try to offer our products at the lowest possible price for everyone, everyday. We are not able to provide a Law Enforcement or Military discount at this time. 

 

Secure Checkout

Our checkout provides one of the highest levels of fraud protection and security available. During checkout, your information is protected using 256-bit encryption and transactions are fully compliant with PCI security standards. Credit card information is never stored on our website.

 

 

Privacy

The privacy of our customers is very important to us. All personal information and order information is kept private. No information will be given, shared or sold to any third party. 

 

 

Can you ship outside of the United States?

Due to regulations, we do not ship outside of the U.S., to Puerto Rico, Guam, or to military installations located outside the U.S.